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Privacy Policy for Better Sales Coach Application and SalesITV Pty Ltd

  1. Introduction This Privacy Policy outlines how SalesITV Pty Ltd (ABN 24 133 294 283) (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information from users of the Better Sales Coach mobile application (“App”) and other interactions with our business. By using the App or engaging with our business, you consent to the practices described in this Privacy Policy.
  2. Scope of this Privacy Policy This Privacy Policy applies to personal information collected through the Better Sales Coach App, our website, and other touchpoints where our business interacts with customers, users, and other stakeholders.
  3. Types of Information We Collect We may collect and process the following types of personal information:
  • Personal Identification Information: Name, email address, phone number, employer details, job title, and any other details provided during account creation or through contact forms.
  • Account Information: Login credentials, preferences, and settings related to your use of the Better Sales Coach App.
  • Usage Data: Details about your interactions with the App, such as pages viewed, time spent, actions taken, and technical information like IP address, device type, browser type, and operating system.
  • Payment Information: When you purchase subscriptions or content, we may collect billing details and payment transaction information. Payments are typically processed through third-party payment providers, and we do not store complete payment card details.
  1. How We Collect Information We collect personal information through the following means:
  • Direct Interactions: When you register for an account, complete forms, or communicate with us via email, phone, or support inquiries.
  • Automated Technologies: Information is automatically collected as you navigate the App or our website using cookies, log files, and tracking technologies.
  • Third-Party Services: We may receive data from third-party service providers, such as payment processors, analytics providers, and advertising platforms.
  1. How We Use Your Information We use the personal information we collect to:
  • Provide Services: Enable your use of the Better Sales Coach App and personalize your experience.
  • Improve the App: Analyse usage patterns to improve performance, usability, and content relevance.
  • Communicate with You: Send notifications, updates, and information regarding changes to the App or our services.
  • Process Payments: Facilitate payments, process refunds, and manage subscription billing.
  • Legal Compliance: Comply with legal obligations, enforce our Terms and Conditions, and prevent unlawful activities.
  1. Sharing of Personal Information We may share personal information with third parties under the following circumstances:
  • Service Providers: We may share data with third-party providers that support our business operations, such as payment processors, hosting providers, and analytics services.
  • Legal Requirements: We may disclose personal information if required by law or to protect our rights, property, or the safety of our users or the public.
  • Business Transfers: If SalesITV Pty Ltd is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
  1. Data Security We implement reasonable security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we strive to protect user data, no security system is impenetrable, and we cannot guarantee the absolute security of information.
  2. Retention of Personal Information We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When personal information is no longer needed, we securely delete or de-identify it.
  3. Your Rights Users may have certain rights regarding their personal information, including the right to:
  • Access and Update Information: Request access to the personal data we hold about you and update or correct it.
  • Withdraw Consent: Withdraw consent for processing your personal information where consent is required.
  • Request Deletion: Request the deletion of your personal information, subject to applicable legal obligations.
  • Restrict Processing: Request the restriction of processing your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

  1. Cookies and Tracking Technologies We use cookies, web beacons, and other tracking technologies to enhance user experience, analyse site usage, and improve marketing efforts. You can manage your cookie preferences through your browser settings.
  2. Third-Party Links Our App and website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage users to read the privacy policies of external sites they visit.
  3. Changes to this Privacy Policy We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to users via the App or email. We encourage users to periodically review this Privacy Policy for updates.
  4. Contact Information If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact us at:

SalesITV Pty Ltd ABN 24 133 294 283 Head Office: Queensland, Australia Email: support@salesitv.com